An OfficeCare Account requires approval by OC Logistics to stock Specialty Bracing products as part of OfficeCare inventory (i.e. EXOS Form II 631/637, TLSO, etc.). If approved, the recommendation remains to obtain pre- authorization through IB Channel for all Specialty Bracing products prior to the patient receiving the product following the workflow outlined in the New PA-Specialty-Bracing Guide.
There are instances when a provider deems the product medically necessary for SAME day dispensing. If this occurs, follow the steps below for SAME Day dispensing from stock. All billing and medical necessity guidelines are still required to be met.
Adding an OTS Specialty Brace Product to a Patient Agreement:
To add a product, start typing the SKU or Product Name and select Search. If there is an existing stock record, the product will display for you to select. If the product does not appear, search the Full Catalog to locate the product.
A pop-up box will appear to Add Item(s) and select the Involved Side. The Fulfill From should be set to Stock and the Billing Channel as OfficeCare. Once completed select Add Selected Items(s) to add the product to the PA.
Users should complete all remaining billing requirements on the Patient Agreement and Submit to Billing.
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