Follow the steps below to create a Drop Ship Order to ship to patient’s home
Create patient agreement and select a product for Drop Ship. In the product section use the drop down and update Fulfill From to Drop Ship, select Involved Side and Save Changes:
Once updated, Drop Ship Address Missing selection will appear to add shipping details:
NOTE: If Obsolete or Phase Out pill populates, a different item should be selected.
After the patient agreement has been created Drop Ship Status notifications will appear at the top of the patient agreement:
A RED alert notifies users that additional requirements are needed to transmit a Drop Ship Request. The billing requirements box provides the list of necessary requirements.
A YELLOW alert notifies users the Drop Ship Request in transmitting
A GREEN pill notifies users the Drop Ship Request was successfully transmitted
NOTE: Drop Ship Requests for Specialty Bracing claims will follow the same process. The drop ship request is successfully processed when the Billing requirements are completed, and the claim is submitted to billing/received.
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