Processing a Product Exchange

**Must be within 14 days of the original date of service

There are two steps to process a Product Exchange:

1. Adjust Inventory in MotionMD
2. Report the Product Exchange to OfficeCare Logistics

Step 1:  Adjust Inventory in MotionMD

Search under Patient Agreements(PA) and select the existing patient agreement with the original product dispensed to complete the product exchange.  Go to Products > Select Exchange Options > A pop up box will appear to select appropriate new size and/or side provided:

Following this process will update the patient agreement and automatically decrease your on-hand quantity.  It will also generate a restock in MotionMD for the new size dispensed.

NOTE:  A patient visible note regarding the exchange should be made on the MotionMD PA.

Step 2:  Report the Product Exchange to OfficeCare Logistics

E-mail [e-mail] with a completed Product Exchange Form OR send an email and include the following pieces of information:    

1. Account # and Name of the Account
2. Patient Name
3. Original Date of Service (can be found on MoMD if you don’t have it)
4. Date of Exchange
5. Original Part # returned due to sizing issue
6. NEW Part # dispensed
7. Note in the e-mail that you DO NOT need a replacement. A restock was already generated in MotionMD.

**PRINTABLE PDF AVAILABLE**