Processing a defective product return

**Must be within 6 months of original date of service

There are two steps to process Defective Returns: 

1. Adjust Inventory in MotionMD
2. Report the Defective Return to OfficeCare Logistics

 Step 1: Adjust inventory in MotionMD

Type in the part # for the defective part, and then click into the product to adjust:

Make your stock record adjustment:

Following this process will automatically decrease your on hand quantity and generate a restock in MotionMD for the replacement product dispensed.

 Step 2: Report the Defective Return to OfficeCare Logistics

E-mail [e-mail] to notify them of the Defective Return.  They will determine if the product needs to be sent back for quality inspection.  Please include the following pieces of information:    

1. Account # and Name of the Account
2. Patient Name
3. Original Date of Service (can be found on MoMD if you don’t have it)
4. Date of Defective Return
5. Original Part #
6. Reason for Defective Return
7. Note in the e-mail that you DO NOT need a replacement. A restock was already generated in MotionMD. 

**PRINTABLE PDF AVAILABLE**