**Must be within 6 months of original date of service
There are two steps to process Defective Returns:
- Adjust Inventory in MotionMD
- Report the Defective Return to OfficeCare Logistics
Step 1: Adjust inventory in MotionMD
Type in the part # for the defective part, and then click into the product to adjust:
Make your stock record adjustment:
Following this process will automatically decrease your on hand quantity and generate a restock in MotionMD for the replacement product dispensed.
Step 2: Report the Defective Return to OfficeCare Logistics
E-mail officecarelogistics@djoglobal.com to notify them of the Defective Return. They will determine if the product needs to be sent back for quality inspection. Please include the following pieces of information:
- Account # and Name of the Account
- Patient Name
- Original Date of Service (can be found on MoMD if you don’t have it)
- Date of Defective Return
- Original Part #
- Reason for Defective Return
- Note in the e-mail that you DO NOT need a replacement. A restock was already generated in MotionMD.
**PRINTABLE PDF AVAILABLE**