Each OfficeCare account has different processes for Special Billing and/or Third Party Patient Agreements (PA’s) from MotionMD. If you were given specific instructions on how to handle them (where to fax them, etc.), continue to do as you were instructed by your RSM or MotionMD Implementation Lead. Otherwise, follow the process below:
From the Product section, under the Billing Channel dropdown menu, select Special Billing and Add Selected Item(s).
Utilize the Notes section on the PA and add a PA Comment. Include additional information about the status of the PA. For example, when it was faxed, who it was faxed to, etc. The additional details are helpful if there are multiple special billing or Third Party processes in place at the account.
Click the Add button to the right of the Notes section and PA Comment as Note Type. Add text in the Notes box regarding process completed for submitting Special Billing claim. Click Save Note button.
The system displays the comments on the PA as a PA Comment:
Once complete the PA should be printed and faxed to the Special Biller or Third Party. Select the Actions button on the left sidebar and select the PA Only option from the Print section.
After the claim has been faxed, the PA should be archived to pull it out of the MotionMD workflow.
On the PA, Select the Actions button on the Left sidebar and select Archive. A pop-up window will appear to select the reason as Billed and Submitted to Special Biller and Archive:
A claim can be unarchived and viewed at any time by searching for the patient agreement.
**PRINTABLE PDF AVAILABLE**